PRIVACY POLICY

Last Updated: January 2025

RedAlert HVAC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and service address when you request service or contact us.
• Service Information: Details about your HVAC system, service history, and equipment.
• Usage Data: Information about how you interact with our website, including pages visited and time spent.
• Device Information: Browser type, IP address, and device identifiers.

How We Use Your Information

We use your information to:

• Provide HVAC services and respond to your requests
• Schedule appointments and send service reminders
• Communicate about your service, including confirmations and follow-ups
• Improve our website and services
• Send promotional communications (with your consent)
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist our operations (scheduling software, payment processors)
• Professional advisors (accountants, attorneys)
• Government authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

RedAlert HVAC
Phone: (213) 277-7557
Email: dispatch@hvacsouthbay.com